Privacy Policy

Last updated: [CGM CUSTOM LTD]

[CGM CUSTOM LTD] ("we", "us", "our") operates [https://cgmcustom.co.uk] (the" Site"), through which we sell car parts and accessories. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make a purchase.

Information you give us:

• Name, billing and delivery address, email address, and phone number
• Payment details (processed securely by our payment provider — we do not store full card numbers)
• Vehicle details (e.g. make, model, year, registration) if provided to help identify compatible parts
• Account login details, if you create an account
• Order history, wishlist items, and communications with our customer service team

Information collected automatically:

• IP address, browser type, device information, and operating system
• Pages visited, time spent on the Site, and referring/exit pages
• Cookies and similar tracking technologies (see Section 5)

Information from third parties:

• Delivery and tracking updates from our courier partners
• Fraud-prevention and payment-verification data from our payment processor

We use your information to:

• Process and fulfil your orders, including delivery and returns
• Match parts and accessories to your vehicle where compatibility information is provided
• Communicate with you about your order, account, or customer service enquiries
• Send marketing communications, where you have opted in (you can unsubscribe at any time)
• Improve our Site, products, and customer experience
• Detect and prevent fraud, and comply with legal obligations
• Analyse Site usage and performance

We process your personal data on the following legal bases:

• Contract — to process and deliver your orders
• Consent — for marketing communications and non-essential cookies
• Legitimate interests — for fraud prevention, Site security, and improving our services
• Legal obligation — to comply with tax, accounting, and consumer protection laws

We may share your information with:

• Delivery and courier partners, to fulfil and track your order
• Payment processors, to securely handle transactions
• IT and hosting providers, who support our Site infrastructure
• Marketing and analytics providers, where you have consented
• Regulators or law enforcement, where required by law

We do not sell your personal information to third parties.

Our Site uses cookies and similar technologies to:

• Keep your basket and preferences saved
• Understand how visitors use the Site
• Deliver relevant advertising, where consented to

You can manage or disable cookies through your browser settings or our cookie consent tool. Disabling certain cookies may affect Site functionality.

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, or reporting requirements. Order and transaction records are typically retained for [e.g. 6 years] to comply with tax and warranty obligations.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Request data portability
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with a supervisory authority (in the UK, the Information Commissioner's Office — ico.org.uk)

To exercise any of these rights, contact us using the details in Section 10.

We use appropriate technical and organisational measures to protect your personal data, including encryption of payment information and restricted access to customer data. However, no method of transmission over the internet is completely secure.

If we transfer your data outside the UK/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or an adequacy decision.

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

[CGM CUSTOM[Registered Address] Email: [contact@cgmcustom.co.uk] Phone: [07347064235 ]

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.